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FAQ

If your questions are not answered below, feel free to contact us by email: info@urbaneman.com.au We mostly reply within 12 hrs.

 

When will I receive my item?

We dispatch items within 24 hrs. We use Australia Post for shipping and as per their website, it usually takes 3-5 days for standard shipping and 1-2 days for Express shipping. Expect delays due to COVID. More info at our shipping info page.

 

What is the Shipping Cost?

The shipping cost can vary depending on the package weight and your location. An average order shipping fee is $7.95 for standard and $11.95 for shipping but this price can change any time so checkout our shipping page for more updated info.

 

Where do you ship from?

We ship from Brisbane, Australia.

 

I need to return or exchange an item?

We do offer return and exchange. See more info at our return and exchange page.

 

Where do you get your items from?

Most of the items in this store are sourced from some of the top brands in Australia and across the world. These are quality men’s products. A few items may also be sourced from brands in China, India or other growing nations but our focus is to promote local Australian manufacturers. So we partner with local Australian manufacturers like Milkman men’s grooming products, Indepal leather products and many more.

 

Do you ship internationally?

At this stage, we only deliver in Australia.

 

What are the payment methods on this site? is it safe?

You can pay by Credit card or by PayPal if you have a PayPal account. The site is fully safe and secure so buy with confidence.

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